RETURN & EXCHANGE POLICY

Cancellations

Q: Can I cancel my order in case I change my mind after ordering?

A:  Yes, you can choose to cancel all Non-Ready to Ship products only.

  • Most of the times our products are ready to ship and if the item was shipped before your call or email in that case we cannot cancel it.

       For Website Order cancelation : info@ladlee.com or call us at (770) 798 9707

  • We will initiate 100% refund of your money and a confirmation of the same will be sent to you via email. If you want to replace with other products / categories get in touch with our support team via email.

Q: Could there be a delay at Ladlee because of "unforeseen circumstances"?

A: We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to :

  1. Accept a Store Credit of equivalent value which you may use to purchase an alternate Ethnic Fashion Statement

  2. Opt to receive a refund of your money.

Q: But if i am unable to find an alternative product on your website / store?

 A: In such cases we ensure that a complete refund (inclusive of the product cost and shipping charges) is initiated at the earliest sans any deductions. 

 Q: Oops! I "missed" adding a critical detail while placing the order. Possibility of correcting it?

 A: No worries. Such situations are often encountered when customers forget to mention details, Call us as soon as possible at (770) 798 9707.

Returns after Order Delivered

Q: I received the order. But there's an issue. Can I return my ordered items?

A: Yes you can. At Ladlee, we don't believe in customers service, but we treat them as our happy family members. We put our hard efforts to deliver your orders n the best possible condition but there's always a possibility that

  1. Item(s) may get damaged during transit

  2. There may be a manufacturing defect which didn't get noticed during packing

  3. A wrong item is shipped out to you by mistake.

Q: How soon should I get back to you?

A: Please reach out to us within 24 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.

Q: In what scenarios would you not accept any returns?

  • A: Kindly be informed that any product purchased from our ‘Sale’ section will not be returned under the Returns Policy.

  • We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product in 24 hours once we accept the return request.

  • Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email or call/text from us, we will not be able to entertain such requests.

1. If the product is made to order.

2. If Product is customized according to your sizes (Altered) ( Why we don’t accept it because its customized as per your sizes and not be suitable for selling again, Also measurement is done with your confirmation and sizes you have provided with our tailor master )

3. If slight color variation is available (Like 19% to 20% variation) Each screen has a different resolution.

4. If a customer doesn't accept a parcel at the time of delivery.

5. If product is not liked by customers

Please Note : After receiving if not liked by customers and want to exchange or return they have to return it from their side. In this case re-pick service will not be provided. 

Q: What are the steps of returning any item ordered from ladlee.com?

 A:       

1. Informing Ladlee: In case you have any complaints regarding the product you have received, please ensure that you report it to us within 24 hours of receiving the product. 

2. Confirmation email from Ladlee: You will receive an acknowledgement e-mail from us on confirming a Return Authorization, within 2 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorization Reference.

 Please note: In case needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.

3. Shipping Back the Items

When Shipping back the items: 

  • As would be advised in our return authorization e-mail, please send the items to us preferably through Fedex, UPS, or USPS with tracking no and insurance only to avoid any transit related issues. 

  • Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.

As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.

5. Proposed solutions post receipt of returned items

Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:

  1. Choosing an alternate Ethnic Treasure as a replacement of equal value

  2. Store Credit to be used later for shopping at Ladlee.

  3. Refund as decided on a case to case basis

Q: What would be my options if there was an error by Ladlee?

A: We will duly acknowledge the issue and you would always be welcome to decide from proceeding with:

  1. An Item Replacement

  2. Issuance of a Store Credit

  3. A Refund of order value

Q: What will be the value of Refund/Store Credit in case I opt for the same?

 A: 100% of the value of the goods including Shipping Costs and Stitching charges (as applicable on case to case basis) will be ensured.

      In any case, the refunds will not exceed the actual amount paid by you.

Q: But I had to pay the courier service for Shipping the item back!

A: If we end up making an error in spite of best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.

MORE DETAILS ABOUT REFUNDS

Q: I'm thinking about seeking a Refund. Are there any specific points to know?

A: The Refund will be initiated within 2 (business) days if you choose this option, which will be credited back to you as per your bank/credit card guidelines.

In case you have any issues or concerns, please reach out to us at (770) 798 9707.