SHIPPING & RETURNS
Shipping Policy
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
We use third party like Fedex or ups for our shipping partners, If for some reason you do not receive your package, you will need to get in touch with the carrier to track down the package. In case of lost package you will need to contact the carrier to file the claim for your lost.
Return & Exchange Policy
ONLINE ORDER POLICY – Ladlee
We encourage you to contact us at (470) 235 8171 before placing your order if you would like a closer look at the piece. We are happy to share detailed photos, videos, live measurements, or arrange a FaceTime call to help you better understand the design, craftsmanship, and fit.
Each Ladlee piece is handcrafted and may feature subtle variations in embroidery, beadwork, sequins, color tone, fabric, stitching, and finishing. These are natural hallmarks of artisanal work and are not considered defects.
Please Note
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Colors may vary slightly due to lighting, photography, editing, and screen display differences.
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Measurements may vary slightly by style, fabric, and construction. Please review sizing carefully before ordering.
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Fit is subjective and varies by body type; therefore, returns are not accepted for sizing or fit preferences.
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Minor variations such as loose threads, stone placement differences, wrinkles from shipping, or handmade irregularities are expected in handcrafted garments.
Final Sale Policy
All online purchases are final sale.
Returns or exchanges are only accepted if:
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The incorrect item was shipped, or
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The item received is significantly different from what was ordered.
All claims must be reported within 48 hours of delivery with clear photos and original packaging. Unauthorized returns will not be accepted.
Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the error is on our side.
Agreement
By purchasing from Ladlee.com, you acknowledge and agree to this policy.
Contact
(470) 235-8171 | (770) 798-7970
sales@ladlee.com | info@ladlee.com